We offer you hands-on support

Maintenance and support services from a provider are crucial for successful users of top-quality products and systems.

Maintenance and support services from a provider

INTEGRA Metering offers you customized, efficient maintenance models which will allow you to obtain support quickly and simply. These maintenance packages include, among other things, software support, replacement handhelds if they fail during a readout and, last but not least, a remote maintenance licence which can save on unnecessary effort and costs.
With the web tool TeamViewer, we can solve fast and uncomplicated problems and answer specific questions.
Follow these steps for our TeamViewer-Support.

1. Click the button above and download the TeamViewer software

2. Start the downloaded file.

Included support

• Online support for data transfer of meter reading request (import/export, data transmission)

• Replacement handheld for the duration of reading on failure (by post)

• SW updates for new types of meters and SW optimisation

• Maintenance of system documentation at Aquametro AG

• Remote maintenance licence

Customised support

• Extended online support / on-site visit (installation of SW updates, troubleshooting)

• Functional testing after administration software update

• On-site training (refresher courses, training for new personnel)

• Software Upgrades (functional enhancements, modifications of operating system)

• Individual software modifications


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