Support

Is the reliability and accuracy of your meters important to you? Then let our professional service center handle their maintenance and servicing. After all, even a deviation of just half a percent can have a noticeable impact on your bottom line.

Monday through Friday: 8:00 AM–11:30 AM | 1:30 PM–4:00 PM

Scheduling

Our dispatch office in Therwil handles all inquiries related to the deployment of our service technicians:

  • Scheduling of service technicians
  • Scheduling the Commissioning
  • Scheduling inspections and walk-throughs
  • Rescheduling / Cancellations

German-speaking Switzerland:

service@integra-metering.com | +41 61 725 15 66

 

Western Switzerland:

service.vevey@integra-metering.com | +41 21 926 77 75

Technical support

Our technical support team is available to answer questions regarding the use of our products:

  • Settings for meters, calculators, flow meters, and temperature sensors
  • Troubleshooting assistance

tess.support@integra-metering.com

Data management support

Under "Data management," we address questions related to meter reading and data management applications:

  • Use of communication devices and applications: Derago, easy reader, and the IoT platform
  • Remote support via TeamViewer and Quicksupport

dama.support@integra-metering.com

In urgent cases, you can reach us at the following number; however, we cannot guarantee that a representative who speaks your language will be available: 061 725 15 89